Your Order

In line with our Terms, orders can't be canceled or refunded once placed, unless the game is canceled outright with no rescheduling. Rescheduled games don't qualify for refunds either.

That said, if your plans change you don't have to lose out. We offer all customers the option to re-list their tickets on the marketplace and try to recover the cost. Get in touch and we'll talk you through it.

Yes. Contact our customer service team with your Order Reference Number and we'll update the delivery address.

Under the extraordinarily rare circumstances in which an event is canceled or government restrictions on stadium capacities are implemented, We will refund you the ticket purchase price, through a credit back on the payment method you have used. The service fee (variable processing & administrative expenses) will be refunded to you in the form of a voucher code, for the full value of the service fee, for future orders. This voucher will be valid for 2 years.

If the game is rescheduled and you can't attend the new date, get in touch. In line with our Terms we can't refund rescheduled games, but we'll help you re-list your tickets on the marketplace so you can try to recover the cost.

You can re-list your tickets through us. We'll publish them on the marketplace at a price you're comfortable with, and they'll be available to other buyers like any other listing.

Personal ticket transfer (just giving the ticket to a friend) depends on the format and the issuing club. For mobile tickets in particular, some clubs lock the ticket to the name on the booking. We'll let you know what's possible for your specific order if you get in touch.

By email or live chat. Full details on our Contact Us page. We aim to respond within 24 hours on business days, and faster on game days. Always include your Order Reference Number so we can find your order quickly.

The confirmation is sent automatically to the email address you used at checkout. If you can't find it, check your spam folder first, then contact customer service with the booking name and the date you booked. We'll resend it.