Frequently Asked Questions

Every booking on LiveFootballTickets.com is backed by the strongest guarantee in the secondary ticket market.

It applies in two situations:

• Your tickets don't arrive before the match starts.
• Your tickets are rejected at the stadium entrance.

In either case, we work with the seller first to source replacement tickets at no extra cost. If replacements can't reach you in time, the guarantee kicks in automatically: you receive 100% of what you paid back, plus a 50% credit towards a future booking. That's 150% of what you spent.

For non-arrival, you don't need to do anything. We initiate it from our side. For gate rejection, we need a photo of the rejection at the gate and a rejection letter from the venue as evidence. Full details on the 150% Money Back Guarantee page.

Most football tickets are released by clubs only in the days before the match. As soon as your tickets are ready, they're sent to you with time to spare. We monitor every order from purchase to delivery and make sure the seller contacts you the moment your tickets are available.

The most common formats are:

• Mobile tickets — usually transferred 24–48 hours before the match, often via an official club or federation app you'll be guided to install. In some cases the seller will reach out on WhatsApp to send the tickets or arrange the handover. This is a normal part of the process for certain matches.
• PDF tickets — usually emailed 24–48 hours before the event, ready to print at home or show on your phone.
• Physical (paper) tickets — dispatched 3–5 days before the match via secure courier with signature on delivery.

On rare occasions tickets are released right before the match. If that happens, we'll be in touch with exactly what to do.

LiveFootballTickets.com is a marketplace, prices are set by approved ticket specialists, not by us. Each specialist competes with the others to offer you the widest possible selection of tickets.

That means prices move with demand. Tickets for popular matches will usually sit above face value (the price printed on the ticket); tickets for lower-demand matches can sit below it.

Yes, according to whatever the listing specifies. The listing tells you exactly how the seats are grouped:

• All seats together — every seat is in the same row, next to each other.
• Up to 2 together — seats are paired (so 3 tickets could mean a pair + 1 separate).
• Up to 3 together — groups of up to 3 adjacent seats.
• Up to 4 together — groups of up to 4 adjacent seats.
• Single seats — seats are not necessarily next to each other.
• Connecting seats — paired, but may be diagonal, separated by an aisle, or with seats in between.

If you have a specific seating requirement that isn't covered by the listing, contact our customer service team before booking. We'll help you find the right tickets.