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- Serving Football Fans for 20 years
- Over 1 Million Fans Served
Frequently Asked Questions
Need help? You're in the right place. Start with the questions we get asked most below, then browse by topic to find everything you need.
Every booking on LiveFootballTickets.com is backed by the strongest guarantee in the secondary ticket market.
It applies in two situations:
- Your tickets don't arrive before the match starts.
- Your tickets are rejected at the stadium entrance.
In either case, we work with the seller first to source replacement tickets at no extra cost. If replacements can't reach you in time, the guarantee kicks in automatically: you receive 100% of what you paid back, plus a 50% credit towards a future booking. That's 150% of what you spent.
For non-arrival, you don't need to do anything. We initiate it from our side. For gate rejection, we need a photo of the rejection at the gate and a rejection letter from the venue as evidence. Full details on the 150% Money Back Guarantee page.
Most football tickets are released by clubs only in the days before the match. As soon as your tickets are ready, they're sent to you with time to spare. We monitor every order from purchase to delivery and make sure the seller contacts you the moment your tickets are available.
The most common formats are:
- Mobile tickets — usually transferred 24–48 hours before the match, often via an official club or federation app you'll be guided to install. In some cases the seller will reach out on WhatsApp to send the tickets or arrange the handover. This is a normal part of the process for certain matches.
- PDF tickets — usually emailed 24–48 hours before the event, ready to print at home or show on your phone.
- Physical (paper) tickets — dispatched 3–5 days before the match via secure courier with signature on delivery.
On rare occasions tickets are released right before the match. If that happens, we'll be in touch with exactly what to do.
LiveFootballTickets.com is a marketplace, prices are set by approved ticket specialists, not by us. Each specialist competes with the others to offer you the widest possible selection of tickets.
That means prices move with demand. Tickets for popular matches will usually sit above face value (the price printed on the ticket); tickets for lower-demand matches can sit below it.
Yes, according to whatever the listing specifies. The listing tells you exactly how the seats are grouped:
- All seats together — every seat is in the same row, next to each other.
- Up to 2 together — seats are paired (so 3 tickets could mean a pair + 1 separate).
- Up to 3 together — groups of up to 3 adjacent seats.
- Up to 4 together — groups of up to 4 adjacent seats.
- Single seats — seats are not necessarily next to each other.
- Connecting seats — paired, but may be diagonal, separated by an aisle, or with seats in between.
If you have a specific seating requirement that isn't covered by the listing, contact our customer service team before booking. We'll help you find the right tickets.
Why book with us?
150% Money Back Guarantee
Best ticket selection and prices
Champions League level Customer support
What other Football fans say about us
Rated 4.7 / 5
Based on 21,471 reviews
3 hours ago
Made my dream come true!!
Akbar Osman
5 hours ago
Tickets were easy to obtain and easy to use. Instructions were clear.
Kaitsu
10 hours ago
I received an email that advised the original was defective and use the substitute. Upon arriving at the stadium i was told that the code was a picture and not valid and go to box office for help. I used the corrected ticket. Had I not been early this would have been a problem
Joseph
12 hours ago
We're from the US. Booking the tickets was easy. the experience was great (game, stadium and crowd in Rome was fantastic). One note for Rome games, the gate to enter is very specific and you have to enter through the correct one only. We found out early by standing in the wrong (long) line, then were redirected to find our specific gate. Not a game-breaker, just didn't know that was the procedure.
Scott
16 hours ago
Seamless from start to finish. Brilliant communication. So easy to book on-line.
Alan
17 hours ago
Great website and good communication!
August Lion
19 hours ago
100% skeptical - but what a really positive experience from start to end - saw Man U vs Spurs at Old Trafford for my sons 12th birthday present with amazing seats - shame about the result lol. Anyway would highly recommend and would use this company again! Thx
PB
20 hours ago
This was the first time using a site like this. So we were a little apprehensive it would all be ok. The communication I received from the site right up to the day was brilliant. The tickets worked with ease and we had great time. I will definitely be using the site again.
Ellis Dickerson
21 hours ago
Excellent service, communication and perfect timing for the tickets!
Matteo
22 hours ago
Buying Premier League tickets through LiveFootballTickets was so easy. Received my tickets for Fulham v Hull few days prior to game, downloaded them to my Android Wallet and worked a treat at game. LiveFootballTickets gave regular updates prior to match.
Walter Doig
22 hours ago
Easy transaction, tickets arrived 2 days before the game and were as advertised would use again
Angela Whiten
23 hours ago
fantastic experience, bought tickets just 1:30 prior to the game and did a mistake. great response and customer service, everytime again
Oli Meier
1 day ago
Unreal service from this company. I had previously been scammed before buying tickets, I was recommended to use this company by a friend. My son always wanted to watch Arsenal away from home so I purchased tickets to watch Nottingham Forrest v Arsenal. Communication from the company was outstanding, tickets arrived a few days before and we had the best day out! We also won which helped!!!!!
Adam Bebbassat
1 day ago
Excellent day!
Wezza
1 day ago
Great day out
Mnolan
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